Answers to most common questions could be found here
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WARRANTY AND REFUND POLICY
Can I return paddle if I didn't like it?
*Paddle return guarantee does not apply to paddles that have been regripped, customized, or changed in any way. Please contact us at support@electrumpickleball.
What if my paddle has a defect?
If you are out of warranty timing we have struck up a deal with http://www.paddlefix.com use our code “E5” for a discount and get your paddles back and feeling brand new.
What is the average lifetime of of pickleball paddle?
If you would like to get the most longevity out of your purchase, please refer to our “taking care of your pickleball equipment” section below.
Taking care of your pickleball equipment (How do I make sure my paddle lasts longer?)
1. Cleaning your paddle.
Our paddles are constructed using raw Toray Carbon Fiber, which provides next level spin, but can be a bit challenging to clean. You may notice white residue from the ball on the surface over time. We recommend using a damp microfiber cloth or any lint free cloth to clean the surface of your paddle as needed.
Extreme temperatures can distort many items, including the adhesive materials used to assemble your pickleball paddle. To avoid extreme cold, heat, or humid environments it is recommended that you store your paddle indoors. Although it is convenient to keep your paddles in the trunk of your car so that you are. Try to avoid storing your paddle in extreme cold, heat or humid environments. It is recommended that you store your paddle inside. Keeping your paddle in your car might sound like a nice idea to make sure you are always ready to play, it is not recommended due to temperature changes. Additionally, our paddle is made with a honeycomb core, which can trap moisture inside if it is left in a humid environment.
3. Be gentle
PRODUCT & ORDERS
Do you offer different handle sizes?
Our paddles come with one standard handle size that corresponds to each paddle. Please refer to each paddle listing to see if which handle length will be right for you.
What do you do to ensure compliance with USAPA standards?
Rest assured Electrum paddles are USA Pickleball approved and continuously maintain that status. Our company has taken multiple steps to that our equipment meets all USA Pickleball requirements.
1. Every batch of our equipment undergoes testing during the manufacturing process. Paddles are serialized by batch so if something is wrong (manufacturer defect) we can address it by tracking particular batches back to the factory.
2. In-house testing of the most important metrics (paddle surface roughness and coefficient of friction) is conducted every 2 weeks. Paddles are randomly selected from our New York warehouse and tested to ensure that we continue to meet quality standards.
Below you can find the data results of our Spring in house test.
I have received order confirmation and nothing since, how can I get updates on my order?
What if I changed my mind?
Not a problem! If you have not yet received a shipping confirmation email, you can use the direct link in the order confirmation email to automatically cancel your order.
Once the order has been shipped, you can send us an email to firstname.lastname@example.org and ship the paddle back for a refund.